Warranty / Servicing Conditions:
All sales are final, subject to your rights under the Australian Consumer Law (ACL) (see below). Please note as we hold a limited amount of stock, once deposit is paid the machine is held until an arranged pick up date, or up to two weeks from invoice date whichever is first. Deposits are Non refundable, subject to your rights under the ACL
Please ensure you register your machine warranty within one week of purchasing.
Any warranty conditions are on top of your rights automatically provided in Australia Under the Australian Consumer Law (ACL), automatic consumer guarantees apply to many products and services you buy regardless of any other warranties suppliers sell or give to you.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Assembly
Please ensure the product is properly assembled before use. Our vehicles can only be assembled by a trained technician following the completion of a predelivery checklist . A receipt of payment for assembly may be required when making warranty claims for parts.
Servicing
Full service has to be conducted after 1 month of invoice date or after 10 hours of riding, whichever comes first. A receipt of payment for the service may be required when making warranty claims for parts. Your warranty will be voided, if any of these conditions are not met. Your warranty can be voided, if any non-genuine or non-standard part has been fitted to your machine.
In order to take advantage of the warranty, you must have maintenance performed according to the schedule (contained in the relevant owner’s manual supplied with this product), by an authorised dealer.
You are free to have your vehicle serviced by any suitably qualified mechanic and this will not affect your statutory warranties but proof of servicing must be produced when claiming any parts under warranty .
All consequent services need to be conducted as per the machine user manual. If in doubt, please contact us for further information. All receipts of payment for the services may be required when making warranty claims for parts.
Operating the Machine
Warranty does not cover any loss or damages incurred from reckless use of the machine, accident or collision it is important to note that riding is a dangerous activity and training should be taken prior to operating the equipment.. The upkeep and maintenance is the responsibility of the driver/rider and should be done prior to using the machine. User manuals and dealerships of purchase should be referred to if unsure of any procedures or safety. Following the pre ride procedure in the user manual is imperative for safe operation of the machine. Please refer to Assembly and Servicing above.
NSW Pre purchase check list (if not in NSW please find local state check list prior to purchase)
Quad Bike Safety – What You Need To Know
Quad Bike Training (NSW list of registered ATV organisations. Please look up in own state.)
IF links are not working please advise.
Postage and Transit Insurance
Products damaged in transit will not be covered unless you have chosen Transit Insurance option ($55) at the time of purchase. If you have paid for Insurance, and you have received any item damaged in transit or missing components, please advise us within 1 week of receiving the product. All claims after 1 week will not be accepted.
Warranty Claim
All products are inspected prior to packaging and dispatch. We warrant that all products are free from defect, and we will replace, repair or refund any part that proves to be defective, at no charge, when your claim is under warranty.
Crossfire ATVs, UTVs, Go Karts and Motorbikes are covered by Warranty ranging from 6 months and up to 2 years*.
This warranty will not apply to:
If you have any questions about the points above and require clarification, please contact us .
In case where parts are claimed under warranty, please email us @ warranty@apollovehicle.com.au
We will advise if damaged parts are deemed to be covered under warranty, and on exact course of action. In a lot of cases, you will be required to ship any parts that you are claiming under warranty to our warehouse. Please ship Only when advised by us to do so:
Apollo Motorcycles & ATV Australia / MXR MOTORSPORTS 5/59 east st Nowra NSW 2514
attention: Warranty Claims.
The part will be examined and tested by our mechanics and replaced, or repaired if deemed faulty. The buyer is responsible for all postage costs of returning any faulty part to us.
If a part has been deemed to be fault free, the customer is responsible for any return postage costs and will be charged for assessment time, at our discretion. Part will be held until these fees are paid. In case that the payment is not received and no pick up is arranged within 3 months, the part will be advertised and then publicly auctioned as per regulatory requirements.
Please ensure you understand these conditions before buying.
This warranty policy has been created with the aim of providing the best customer service and after sales service in the Australian motorcycle industry.
ABN: 66 152 436 818
